Preparation for Shipment
- Orders will be processed at CST12:00 from Monday to Friday, and subsequent orders will be processed the next business day.
- You'll receive an email in 24Hrs to let you know we received your order, please confirm your order information. When your order ships, we’ll send another email with tracking information.
- In order to better serve our customers, we will fulfill the order according to the confirmation email information and deliver the goods within 1-3 business days.
- If the information is incomplete and cannot be shipped/out of stock, we will contact you to replace the product. If the product cannot be replaced within 5 days, we will remove the product or cancel the order and refund.
- If your order has not shipped, please contact us to cancel your order and receive a refund.
Shipped
- Your order has left our warehouse.
- Free Shipping 5-14 business days for all the products.
- If we have already processed your order, we may not be able to cancel it. We also accept returns within 30 days of purchase.
- Please make sure that your address information in your order is complete and correct that would damage your benefit. We will not pay for any loss caused by incomplete/incorrect/unaccepted address etc.
- We will inform you with delivery email notification
Delivered
- Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
Transport damage
If an item arrives damaged:
- If possible, have the delivery driver note the damage on the package upon delivery.
- If damage is discovered after opening the package, please contact us immediately, and we will assist in resolving the issue.
- All merchandise becomes your property once we hand it over to the freight company.The freight carrier is responsible for complete and safe delivery of your merchandise.
- It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to note the damage before signing for it.
- Contact us immediately, so that we can file a claim with the carrier on your behalf. Photos of the package, shipping label and damaged merchandise are required to file a claim and receive a refund or replacement.If items arrive
- damaged, are defective, or the wrong merchandise was sent. Issues must be reported within 30 days of purchase.
Return Policy
If you are not satisfied with your purchase, you have 30 days to return it from the delivery date. Proof of purchase is required for all returns. Item(s) must be unused, have original packaging, original manufacturers UPC labels, undamaged and be in saleable condition to receive a refund of your order. It is the buyer’s responsibility to return the unwanted item(s) back to Eggbloom.
A 10% handling and restocking fee may apply.
Refunds will not be issued until the returned item has arrived at our facility.
Shipping costs are non-refundable, and the customer is responsible for return shipping and insurance. Returns cannot be shipped C.O.D.
Eggbloom is not responsible for any shipping charges. All item(s) will be inspected prior to a refund being processed and Eggbloom has the right to refuse any returns based upon the conditions of its arrival. Shipping and handling charges are nonrefundable and will not be credited back onto your original payment or store credit.
Return within 30 days of purchase
Our return policy is simple and worry-free: If, during normal operation, you are unsatisfied with the functionality of the egg incubator and deem it unacceptable, you may request a full refund within 30 days of purchase.
Return and Exchange Standards
Eggbloom warrants its equipment to be free of functional defects in material and workmanship. If within 30 days of purchase you feel an item to be defective, please call us. You may be asked to return the merchandise in order to receive a refund. Refunds can include the purchase price along with all transportation charges if the product is found defective. Warranty does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose. Photos must be supplied for damaged product replacement.
Returns and Exchanges
- If you would like to request a return or replacement, please contact customer service by email , provide the order number, return and exchange card, and explain your reason. We would proceed your request in 5 business days.
Refund
Once your return is received and inspected, you will receive an email notification of the approval or rejection of your refund. If you are approved, a refund will be processed and the credit will automatically be applied to your original method of payment, within 30 days. "Shipping and handling charges are nonrefundable and will not be credited back onto your original payment or store credit.
If you do not receive the refund, please follow the steps before contacting us.
1. Check your bank account again.
2. Contact your credit card company (It may take some time before your refund is officially posted).
3. Contact your bank. (There is often some processing time before a refund is posted).
4. If you’ve done all of this, and you still have not received your refund yet, please contact us at:service@eggbloom.com
Responsibility
Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.
