FAQs

Questions about orders

• 1. How long will it take for my incubator to arrive?

  • Processing time: 1–3 business days.
  • Delivery time: 4–15 business days within the United States.
  • Tracking is provided by email once your order ships.
  • Business days exclude weekends and U.S. federal holidays.

• 2. How do I return a product?

  • We accept returns of unused items in original packaging within 30 days of delivery.
  • For change-of-mind returns, the customer pays return shipping. If the item is defective/DOA, we’ll provide a free replacement or full refund after inspection.
  • How to start: email service@eggbloom.com with your order number, reason, and photos (if applicable). We’ll reply with return instructions.
  • Shipping/handling charges are non-refundable unless the return is due to a verified defect or our error.

• 3. How can I cancel my order?

  • If your order hasn’t shipped, email service@eggbloom.com with your order number and the requested change/cancellation.
  • Once dispatched, we’re unable to modify or cancel the shipment. Returns are accepted within 30 days as described above.

• 4. How can I track my package?

  • You’ll receive an email with your tracking number after dispatch. You can also check order status on the Track Order page.

• 5. How do I know if my order has shipped?

  • We’ll email you when the order ships, including the tracking number.

• 6. I just placed an order but some information (address/phone) is incorrect—how can I modify it?

  • Please email service@eggbloom.com as soon as possible. We can assist if the order hasn’t shipped yet.

• 7. What should I do if the item is damaged in transit?

  • Please contact us within 48 hours of delivery with photos of the outer box, label, and the item.
  • We’ll arrange a replacement or solution and handle the carrier claim on your behalf.
  • Tip: When receiving the package, inspect the carton and note any visible damage to the driver before signing, if applicable.
  • Please keep all packaging materials until the claim is resolved.

• 8. Do you ship internationally or to Alaska/Hawaii?

  • We currently ship within the United States (50 states).
  • We do not ship to U.S. territories (such as Puerto Rico or Guam), APO/FPO addresses, or PO Boxes at this time.

Questions about products

• 1. What types of eggs can I hatch in an EggBloom incubator?

  • Common species include chicken, duck, goose, turkey, quail, and birds like pigeons, parrots (see each product page for capacity/support).
  • Do not mix species in one batch—temperature/humidity needs differ significantly.

• 2. How stable are temperature and humidity?

  • Smart temperature protection: sensors help maintain steady conditions and trigger an audible alert if temperatures drift.
  • Humidity management: add water as indicated to maintain the recommended range; monitor via the display/window.
  • Environment matters: place the unit in a stable room (20–25 °C / 68–77 °F), away from direct sun, drafts, or sudden temperature changes.

• 3. Will power outages affect the hatching process?

  • Keep the lid closed to retain heat. Some models support external backup power; please check your specific product page for details.

• 4. How noisy is it?

  • Units are designed for quiet home use. Actual noise may vary by model and environment.
  • Place on a stable, level surface to minimize vibration; suitable for tables, bedrooms, and living rooms.